If you've never been on a campervan trip before, you probably have a lot of questions! Not to worry - we have put together a list of the most common questions we get. Read through and see if you can find the answer you're looking for. If not, you're welcome to get in touch with our friendly team!
WHERE ARE THE JUCY BRANCHES LOCATED IN NEW ZEALAND?
JUCY currently has three branches around New Zealand:
- Auckland Airport: 9 Richard Pearse Drive, Māngere, Auckland 2022
- Car and campervan hire, with a free shuttle to and from the airport within office hours. Please note, the last shuttle leaves 30 min prior to closing time.
- Christchurch Airport: 157 Orchard Road, Harewood, Christchurch 8051
- Car and campervan hire, with a free shuttle to and from the airport within office hours. Please note, the last shuttle leaves 30 min prior to closing time.
- Queenstown Airport: 52 Grant Road, Frankton, Queenstown 9300
- Car and campervan hire, with a free shuttle to and from the airport within office hours. Please note, the last shuttle leaves 30 min prior to closing time.
WHERE CAN I FIND THE JUCY TERMS & CONDITIONS?
All JUCY Terms & Conditions can be found here.
WHAT ARE THE DRIVER'S LICENCE REQUIREMENTS?
JUCY accepts drivers 18 years and over who hold:
- A Full driver licence in English
- A Restricted NZ Licence or Australian Green P (P2) Licence. Please check out our terms and conditions for more information. We do NOT accept Learners Licence or any probationary Licences, including a Red P Plate or a P1 Licence.
- If you have a temporary licence, note we only accept NZ temporary licence and this needs to be accompanied with another form of photo ID.
- If the licence is not in English then you will need an International Driver Permit or a Certified Translation of your Driver Licence. This must accompany the original home country driver licence.
- It is mandatory by New Zealand law that you produce a driver licence in English when renting your JUCY vehicle, we have teamed up with the crew at Language Links to get this sorted for you. Language Links can translate your licence at a special discounted price.
- For drivers between 18-20, an underage driver surcharge of $5 a day will apply for rentals on cars and will be quoted at the time of booking.
CAN I CHECK-IN ONLINE?
You sure can! You can check-in right here and if you need some encouragement, check out our top 9 reasons why you should check-in!
WHAT IS THE MINIMUM HIRE PERIOD?
The minimum hire period changes depending on many factors, including, time of year, type of vehicle and customer demand level.
As you're going through the booking process, you may get a notification saying the minimum hire hasn't been met. This means you'll need to extend your trip or change your vehicle type.
DO I HAVE TO PAY A DEPOSIT TO HIRE FROM JUCY?
When you hire your wheels from JUCY, you have two options.
- Pay a 20% deposit at the time of booking to hold your wheels for the big trip and pay the rest on collection.
- Pay in full at the time of booking, one less thing to worry about on collection and gets you on the road faster!
HOW DO I MAKE CHANGES TO MY BOOKING?
To make changes to your booking including extending your hire period, you will need to contact us by phone on 0800 399 736 or email ([email protected]). Please note that any changes are subject to availability and approval by JUCY. Rates may also be re-calculated at the time of the amendment.
WHAT ARE JUCY'S CANCELLATION FEES?
The ever-changing times don’t mean you are stuck with an ever-changing policy. In fact, for booking direct, you’ve secured our "Book with Confidence" Cancellation Policy.
Please submit your cancellation request here.
Bookings made on and after 1 April 2023:
- If the booking is cancelled 22 days (or more) before the pickup date, then you will receive a full refund of the deposit, or any amount paid (not including any credit card administration fee).
- If the booking is cancelled between 1 – 21 days before the pickup date, 20% of the booking value is chargeable as a cancellation fee and the remainder of hire fees (if paid) will be refunded less any credit card fees.
- If the booking is cancelled within 24 hours of departure or the hirer does not collect the vehicle from the JUCY branch, then 100% of the booking value is chargeable.
- If you change the pick-up date within the cancellation time frames in (i) and (ii) above and then you cancel the amended booking; original cancellation fee will apply.
If your booking was made via a travel agent, please contact them directly to discuss your options.
*If any Future Credit is applied: Credit must be used for travel within one year from the original pickup date, in the same country and must be booked under the same name as the original booking. New bookings/changes are subject to availability, new daily rate and booking conditions at the time of booking apply. Credit is non-transferable and new booking must be under the main hirer's name.
HOW DO I ADD AN ADDITIONAL DRIVER?
Adding an additional driver to your booking allows you to split the driving so you can more time staring out the window at the stunning New Zealand scenery!
Any additional drivers must be present at the branch upon collection of the vehicle or have approval from JUCY’s res team that the driver has been added. JUCY’s res team can add an additional driver once they’ve received a copy of the front and back of the driver’s licence and passport.
Additional drivers are $2 per day, per driver. We keep this low for you as an additional driver, because it makes for safer driving.
Please note, as per our excess reduction rules, all drivers must be named on the rental agreement to be covered.
ARE THERE ADDITIONAL CHARGES IF I PAY BY CREDIT CARD?
Yes. A 2.4% fee applies for all credit and debit cards.
CAN I USE A DEBIT CARD TO HIRE MY JUCY WHEELS?
Yes! Please ensure you have enough funds (up to $5000 for Risk taker) on your card to cover any related excess pre-authorisations and charges. If you are on Stress Free or Stress Free Plus, we will hold $300 as a security bond to cover any infringements or charges that may occur whilst on hire e.g. Tolls, speeding fines, cleaning fees, camping fines etc. All excess & security bonds are pre-authorised on the debit card at the time of pickup. For further information, please refer to our Terms & Conditions.
WHAT EXCESS REDUCTION COVER OPTIONS ARE AVAILABLE?
Our Excess Reduction covers you for all damage to the JUCY vehicle and Third-Party vehicles or property. However, like any cover, there are exclusions. To find out more about these exclusions, see section 6 of the Terms & Conditions.
If you choose to not have any excess reduction(Risk Taker), we will pre-authorize (hold) the full amount of the excess (up to $5000) as a bond on the day of pick up and this amount is auto-released between 48 hours to 7 days from the pre-authorization date from our end. However, it may take 7-30 days for the funds to show back up (depending on the bank/card provider).
If you have Stress Free or Stress Free Plus and use a Credit card for the booking, then you have no excess and no security bond. However, if you are using a Debit card, we will hold $300 as a security bond to cover any infringements and/or other charges (your vehicle excess will remain $0). This security bond will be pre-authorised on the debit card at the time of pickup.
You can select your Excess Reduction Cover when booking online, at the branch when you collect your JUCY vehicle or by contacting us via phone (0800 399 736) or email ([email protected]).
WHEN WILL YOU RELEASE/REFUND MY BOND?
Did we take (pre-authorize) a bond for your hire? If you haven't broken any JUCY T&Cs, please know that the bond we have held will automatically be released either 7 days after you've picked up or 48 hours after you've dropped off– whichever is the earliest.
You could notice it takes between 7 - 30 business days to show back up, which is all depending on your bank/card provider. Please note that once it's back safely in your bank it won't appear as a refund on your statement because it was only held as an authorisation. We appreciate your patience!
WHAT IS A LOCATION FEE?
The cost of operating our branches varies across the country, largely driven by the cost of the real estate we operate on. Some of our branches are conveniently located on airport grounds, or close to the airport where overheads are typically higher. Customers who pick up vehicles from these branches are charged a Location Fee in order to recover some of the costs associated with operating inside or nearby the Airport terminal for your convenience. JUCY's Location Fees are reasonably priced and vary as relevant to those locations.
DO YOU ALLOW ONE-WAY HIRES?
JUCY allows customers the flexibility to pick up and drop off the JUCY cars and campers at any of our three convenient locations around the North (Auckland) and South Islands ( Christchurch and Queenstown). The applicable one-way fee for your chosen vehicle and direction will get added as you put together a quote on our website. Please note, all one-way hires must be approved by JUCY and are offered subject to availability.
HOW DO I USE JUCY AIRPORT SHUTTLE TRANSFERS?
Yes! We offer a free shuttle to and from the airport within office hours. Please note, the last shuttle leaves 30 min prior to closing time.
Find your nearest JUCY shuttle pick up point using the links below, and once you're there, call the JUCY Shuttle free on (NZ) 0800 399 736 or +64 9 374 4360
Instructions and directions for a shuttle transfer to your JUCY location:
WHAT DOES MY JUCY CAMPERVAN RENTAL INCLUDE?
- Cutlery and dinnerware
- Kitchen equipment and utensils
- Linen, pillows and duvet
- Bath towels and tea towel
- AA roadside breakdown assistance
- Unlimited kilometres
WHAT EXTRA HIRE ITEMS ARE AVAILABLE IN NEW ZEALAND?
After some JUCY extras? We have the following additional items available for hire:
- JUCY GPS: $10/day
- Picnic chair: $18/hire
- Camping table: $25/hire
- Roof racks (2x straps per vehicle, to secure to the roof rack): $40/hire
- Snow chains (these are required for certain roads in the South Island during winter): $50/hire
- Child and baby seats (these are only available with cars and certain campervans): $40/hire
Please note, all items are subject to availability. You can add them to your booking when booking online.
WHICH VEHICLES CONNECT TO A 240V CAMPSITE POWER?
Need to power up? Our Condo and Chaser have the option of a 240v mains campground hook up as well as a domestic dual 12v battery.
The Crib has domestic dual 12v battery systems.
We cannot guarantee just how long the domestic battery will last - all you need is another JUCY adventure on the road, to charge it up again.
HOW DO I OPERATE DIFFERENT CAMPERVANS?
Check out all the specs and info on how to operate each of our campervans
JUCY CAMPERVAN WALKTHROUGH TOURS
Check out the walkthrough videos on how to operate each of our campervans:
WHERE CAN I CAMP IN NEW ZEALAND?
JUCY wants to show you some of the best spots to camp in NZ, so we have worked with our partners to bring you one of the most comprehensive camping maps available. This interactive map shows almost every free and paid camping facility in New Zealand and provides extensive information about each location.
We suggest staying in New Zealand’s awesome and well equipped Holiday Parks or Department of Conservation campgrounds. There are also plenty of areas around the country to camp, just make sure where you park up is one of the designated sites.
FREEDOM CAMPING IN NEW ZEALAND
Freedom camping (camping in public places) is generally only possible for self-contained vehicles. If your vehicle has a blue self-contained sticker displayed and you decide to freedom camp, you must ensure you are close to public toilets and take extra care to clear your site of any rubbish and other waste, before leaving.
If you are caught freedom camping illegally, you could face an instant fine of $200.
WHERE CAN I GO IN MY VEHICLE?
When exploring, please keep to the roads. Driving in off-road conditions, including fire trails, beaches, sand, tracks, fields or paddocks, is not permitted. If the damage is incurred or towing required while driving in these out of bounds areas the customer will be liable for all costs. The only exception to this is a reasonable use of access roads to recognised commercial campgrounds.
CAN I DROP OFF MY VEHICLE AFTER HOURS?
After hours drop offs occur outside of our usual hours of operation and are only available at some of our locations for certain vehicle types. Please see the relevant location information page for more details.
CAN I PICK UP MY VEHICLE AFTER HOURS?
After hours pick ups occur outside of our usual hours of operation and are only available at some of our locations for certain vehicle types. Please see the relevant location information page for more details.
HOW DO I PAY FOR THE TOLL ROAD?
If you travel on a Toll road or incur any tolls, JUCY will charge any tolls and fees to your nominated Credit Card. You will also be charged a service fee of $3.45 each time your vehicle incurs a Toll.
WHY HAS JUCY CHARGED ME A $60 ADMINISTRATION FEE FOR AN INFRINGEMENT?
Unfortunately, if you incur an infringement while you are in your JUCY vehicle and these are not paid within the timeframe designated by authority, the notice is sent to JUCY.
We have to pass the notice onto a third-party, to have the name and address changed on the notice from JUCY’s to yours. We charge the hirer an administration fee for each infringement incurred of $60 for costs associated with the process, in addition to the infringement that needs to be paid directly to the relevant authority.
Should you wish to dispute the infringement fine, you must contact the authority directly that have issued the fine.
WHAT IS THE UNPAID INFRINGEMENT PROCESS?
If you think you've incurred an infringement while you were out in your JUCY wheels, it's good to know our processes and any additional costs associated with the fine.
When JUCY receives an unpaid infringement notice from the relevant authority, it must be changed from our name into yours as you were the person who had the vehicle on hire from us at the time the fine occurred. This name transfer involves a third party who charge us a fee to make the change. We pass this charge, $60, onto you in addition to the fine amount. Following the name change, the infringement authority will then send out the unpaid infringement notice to the name and address held against the booking. This must be paid by the customer responsible.
Unfortunately, the infringement authority can take up to four months to process infringements. Once the infringement authority has processed the infringements, they are then sent to JUCY.
Should you wish to dispute the infringement fine, you must contact the authority that has issued the fine.
If you have already paid your infringement and have still been charged the $60 administration fee, then please send us a copy of your receipt to [email protected] and our team will look into this further. Please note that you must have paid the infringement before JUCY received the notice.
AM I ALLOWED PETS IN MY VEHICLE?
Yes! We are currently trialling dog-friendly camper options. Check out HERE for more info and to book.
We love animals, however, you can't bring your pets with you on all of your JUCY road trips, so please make sure you book via the above-mentioned page link to secure a camper that is suitable for your fur-baby.
Service animals, such as guide dogs and also pet dogs are allowed in all of our campers. Please let us know if you will be accompanied by a dog fur-baby when making your booking. The fee to add your dog in the camper is $299!
Some points to note:
- If your dog causes any damage to the camper because of negligence, it will be your responsibility, and it won't get covered under a liability reduction option.
- We kindly ask that all your furry friends are treated for fleas before coming aboard.
- While searching for campsites throughout your trip, ensure the campgrounds are pet friendly.
- Throughout your road trip, your dog must be properly restrained while travelling. Dogs are not allowed to move inside the driver's cabin or inside the vehicle while driving as they can be distracting.
IS THERE A PUBLIC HOLIDAY SURCHARGE?
Yes, if you are picking up/dropping off your JUCY wheels in New Zealand on any of the following days (and public holidays declared for these days), a $100 surcharge will be applicable.
- New Year's Day - 1st January 2024
- Day after New Year's Day - 2nd January 2024
- Nelson Anniversary - 29th January 2024
- Waitangi Day - 6th February 2024
- Taranaki Anniversary - 11th March 2024
- Otago Anniversary - 25th March 2024
- Good Friday - 29th March 2024
- Easter Monday - 1st April 2024
- Easter Tuesday ? - 2nd April 2024
- Daylight Saving ends - 7th April 2024
- Anzac Day - 25th April 2024
- King's Birthday - 3rd June 2024
- Matariki - 28th June 2024
Please also note regional Public Holidays:
- Wellington Anniversary - 22nd January 2024
- Auckland Anniversary - 29th January 2024
- Southland Anniversary - 2nd April 2024
WHERE CAN I FIND THE JUCY TERMS & CONDITIONS?
If you’re hiring one of our cars or campervans you can see our full Terms & Conditions here.